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Serving Houston, TX & Portland OR
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Thoughtful and caring!I am so happy and so grateful for chicago-club.ru Plumbing and Drain.On Friday, I lost grip on an important piece of family jewelry down my bathroom drain. I found chicago-club.ru Plumbing and Drain on yelp and thought...I have nothing to lose.I spoke with Erin on the phone and she was wonderful, caring, just the person you'd hope would pick up in this type of situation! She worked with the owners to create a plan and Jon came out today.I showed him the lay of the land and he started to work. He was patient as I watched over his shoulder as he waded to years of gunk and build up...carefully examining each lump for a bit of shine. It wasn't in the drain and he suggested we could go down to main catch for my building, but the reality was that even if we did locate it from there, it would be a very expensive project of digging and pushing. At that point I decided it wasn't worth the expense.Jon did not give up. As he was examining the sink one last time, he said he saw something, that he just couldn't believe---my jewelry was stuck in the overflow hole! It hadn't even made it to the trap. A few minutes later, the earring that had been passed down from generation to generation dating back to the 1800s was home to me!Thank you, ErinThank you, JonThank you, chicago-club.ru Plumbing and Drain
So it was the morning of my annual Christmas Party when my garbage disposal dies! I was hosting a very fancy dinner in just a few short hours and of course it was the weekend right before Christmas! I called a number of plumbers that I found online, all of which claimed to have 24-hour emergency services. No one answered and worse than that, none called back after I left a message. Not only did chicago-club.ru answer as soon as I called, the secretary said that I would have someone at my house in 2-3 hours! David came to the rescue in 2.5 hours and I had a new garbage disposal installed in 20 minutes flat! He knew I was hosting a party very shortly and was so conscientious about the cleanup as well! Thank you David and chicago-club.ru Plumbing and Drain, you saved the day!!!
Just days after moving into my first home, I was stunned to find out that my main water line had started leaking (and quickly!) the week of Christmas. I called dozens of plumbers, and none of them could get to me to even DIAGNOSE the issue for a full week, until I called chicago-club.ru Plumbing and Drain. They were able to fit me in and have someone come out to take a look the very next day, and I was able to have the replacement done a couple days later on Christmas Eve, when most of the other guys were going to be able to come out to diagnose! I spoke to Jessica in the office most of the time, and she was outstanding in answering all of my questions and being so friendly. Alex came out to diagnose the problem quickly, giving an honest diagnosis and fair estimate, and John and Scott did outstanding, prompt work on my house, all with the BEST customer service. They fully explained the whole repair to me, and even came out the next day to finish up filling in the stone sidewalk on their own time. I plan on recommending chicago-club.ru Plumbing and Drain to anyone I know that needs plumbing service, and am hapy to know that I now have the number of a good, reliable plumber for my home. Thanks again!
Had a broken water pipe on Thanksgiving Day. PPD was able to schedule a visit on Friday. David was great and very professional, answered ALL of my many questions patiently and fully. Great service, we are very happy with the service.
The best plumbing company in Houston, TX! I have called many to compare customer service and their's is 100% across the board, from when you fist call to schedule your appointment, to when the plumber comes and fixes your problem (While explaining what happened to cause the issue, how to avoid it in the future, making sure to wipe their feet before entering your home, and cleaning up after the work is done, everyone is so friendly and personable. I would pay big money for this service in the future, but I don't have to because their rates are competitive to other companies (I've had horrible experiences with just over the phone). If you want the job done well and correct look no futher this is your company!
Our veterinary hospital has used them twice now in the last couple years for major clogs in both our kennel area and more recently in our grooming facility. Jon was responsive, friendly, professional and informative. We thought we were having sewage backflow (turned out to be years worth of soap scum and pet hair) so asked for them to come out quickly. John was out within a few hours and even called to let us know when he was on the way. Cleared everything up beautifully and discussed future upkeep recommendations. Would highly recommend and will definitely use again.
I tried several different companies trying to get my hot water heater going. First I tried a very "reputable" company and their customer service was terrible, plus I was going to have to wait a week. Then I tried Home Depot and not only were they expensive, they were going to charge me for "extra" things like removing my hold hot water heater. So I called chicago-club.ru Plumbing and Drain. Not only did they come out on a weekend, but they didn't charge me for all the "extras" and they gave me fast, courteous service! It's nice to know that there are still companies out there that care about doing a good job right instead of just showing up and doing a poor job. Thanks PPD!
Jon was prompt in fixing our plumbing problem and was also very helpful in pointing things out in our new house that could become problems later.We would use chicago-club.ru again in a minute if needed!
The technician, David, was right on time. Very friendly and knowledgeable about the garbage disposal issue. He explained to me in laymans terms what needed repair and why, then quickly did the job. Also cleaned up nicely afterward. These are the folks I will be calling on and referring. thnx
Even though I do not live in the Portland area...My nephew referred me to John at chicago-club.ru Plumbing and Drain. John came highly recommended!! And I have to say that John was WONDERFUL!! Our septic system was not working and not only was John trouble shooting it with me over the phone he helped me by talking to a local plumber to make sure we were getting a honest, and knowledgeable person! Honesty and integrity! That is what I found in John....He wasn't making a wage by spending time on the phone with me and he spent the time anyway!! WOW!!